News: The skills that can never be delegated to robots.

There are technologies disruptive, as the artificial intelligence and the so-called big data, which are changing our way of working.

Jobs as salesman in shops are disappearing in the United States, while the factories are filled with robots instead of workers.

In China, the manufacturing industry fled to other countries to find here for cheap labor, is also filled with machines.

Studies reveal that the new technologies threaten about 40% of the existing jobs in the United States, and two-thirds of the jobs in the developing world.

However, there is a type of work-difficult and indispensable – that it seems impossible to automate: that that require emotional abilities.

Emotional abilities

There are software with artificial intelligence is being developed to recognize emotions in the faces of the people and in their voices, but it is very far from simulate genuine empathy.

Computers are nowhere near to compete with the human in how to understand and connect with another human being.

Philosophers have been postulating for centuries that a machine with real feelings it is impossible.

abilities Despite all the work that certain companies have done in creating robots that remember the medicines that you have to take or that alert the authorities if you suffer a medical emergency, the health care sector is one of the most difficult automate.[/caption]

If these jobs can’t be automated, and will continue to be required in the future, workers with skills will have a high demand in the coming decades.

For now, these jobs are poorly rewarded: a survey by Business Insider revealed that, among the occupations with the worst wage are the workers dedicated to the care of children and teachers in schools.

The emotional skills include all those that allow us to recognize emotional states in ourselves and in others, as well as respond appropriately to them.

Workers emotional

These skills are wide-ranging, but at the same time go unnoticed, and are part of a huge chain of works unexpected.

Is the cashier in the supermarket who asks kindly how are you.

It is the supervisor correcting an employee who has made a mistake, but at the same time making to feel appreciated and capable.

«Given that the robots are in charge of our routine work, the ability to work well with other is becoming a factor of success in the office«

Is a seller who observes the face of a potential client, to determine if you are skeptical with regards to the supply that you just make.

As the robots begin to occupy our routine work, the ability to work well with other people is becoming a factor of success in the office.

In 2016, the World Bank evaluated 27 studies about employees, and found that 79% of them emphasized a ability social-emotional, like honesty or the ability to work in a team, as a determining factor for the qualification of a worker.


Emotional abilities are essential in the care of patients, where there is an urgent demand for more staff.

Given the aging of the population in many countries -and, consequently, with the growth of non-communicable diseases-the World Health Organization estimates that by 2030 the world will need 40 million workers dedicated to the care of the sick.

Projections indicate that the training of these professionals, you will be short by 18 million.

Health With population aging and the growth of noncommunicable diseases, WHO estimates that the world will require an additional 40 million health workers by 2030.[/caption]

The figures include doctors with high education and technical, for those who know how to interact with patients is a skill complementary.

Also include a wide variety of jobs, whose main function is to support and communicate with patients.

A effective care of the sick calls for men and women that can work in conjunction with diabetic patients to make substantial changes in their lifestyles; that they can converse with adults of contraceptives and that can perform countless tasks that require empathy.


Education is another industry where the emotional connection is necessary, and automation is unlikely.

Teaching youth requires a human interaction, in order to motivate the students, to detect potential developmental problems, and instilling social skills.

The courses online were seen at some point as a way to raise the level of education, which allowed everyone to learn for free what I would like, but in the end it ended up being a disappointment.

Education      It is almost impossible to replicate the skills of a good teacher, for example, to identify if a child faces social or developmental difficulties.

The estimated percentage of those who complete the courses is between 4% and 15%

The success rate is even worse among young adults, less educated, living in poor communities, who are expected to be the main beneficiaries.

In contrast, as discovered by the sociologist Tressie McMillan Cottom, universities, for-profit attract and keep committed to their students using an army of employees who offer personal support.

It needs investment

Staff capable of addressing the tasks in the health sector and education is irreplaceable, but the cost of a personal empathic, attentive and well-trained makes this kind of help is out of the reach of many.

In most regions of the United States, up to the basic assistance for a family with a child four years of age, and another of eight years amounts to more than what they pay for renting a home.

The cost for the medical care of infants is more expensive than four years of public school.

«As the population grows, more money is needed to train workers with skills emotional.The payment they receive should reflect the importance of their work»

Meanwhile, a proper attention to a person of the third age usually costs more than $45,000 a year, more than 80% of the median income in a household.

At this time, a huge part of the education and health systems receive funding from governments.

Elementary schools and high schools almost always have public resources, and, in many countries, this includes the preschool education.

In terms of health, even in the united States, where the private sector plays a role as relevant, 64% of the cost is borne by the government.

Charge what it’s worth

As the world population grows, more money is needed in the training of workers with emotional abilities, and the payment they receive should reflect the importance of their work.

According to the data of the Organization for economic Cooperation and Development (oecd) on developing countries, a higher rate of pay for a teacher is directly related to a better performance of their students.

And already it is starting to work in that direction.

a robot Could governments use the savings derived from automation to invest in the increasingly important «emotional jobs»?

Despite the financial limitations, there are programs that have with public resources and are hiring workers emotional for all kinds of tasks.

Pay them to people who suffer from mental illness to work with other counselors as well as instructors of yoga and mindfulness to work with children in situation of risk.

In fact, there are governments that are paying people to perform activities of social care, that were previously performed without receiving compensation.

Many countries in Europe assigned to the families with children an annual bonus to help offset the revenue, and in this way some of the parents can stay home or work part time to take care of the children.

It is possible to make this type of initiatives to reach a greater dimension in the future, while avoiding devastating levels of unemployment and poverty, if you use part of the increased profits produced by the automation of other sectors.

Thrive together

The rise of the importance of the emotional work it is likely that we are affecting most of us.

«Automation has the potential to create a huge overall wealth. It is vital to channel some of that money in jobs that involve all of our human capacities»

Each one can make an effort to hone their emotional skills as much as the techniques.

That could mean reading a captivating book with characters that interest you, take a break restorative, outside of the city to increase your emotional resilience, or just make a pause to measure how they may impact your comments to your coworkers.

Automation has the potential to create a huge overall wealth, and it is vital to channel some of those resources in jobs that involve all our human capabilities, so that we can help each other to thrive.

by the looks of it, there are still many areas that seem to continue to be only for humans, so much to advance the science of the robots will not replace humans, then, will depend on a lot of the human in order not to be replaced by these robots or programs that the science progresses.The ceos of Facebook, have already had to disconnect 2 of your robots and artificial intelligence because these were developing their own language, which makes the robots are not reliable and this battle to replace the human and to save money will not be.

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